Lesson 2
Overview
Team Values
Teams Matter — Understand why Solid Rock values teams and how each person’s success, feedback, and contribution belongs to the whole team.
Proactive Hospitality — Learn to anticipate people’s needs, warmly welcome them, and prioritize making people feel seen and included—even when it means slowing down or adjusting the task at hand.
Speed & Craft — Learn to balance quality coffee with efficient service, recognizing that coffee is the catalyst for connection, not the main attraction.

